x

Why didnt a payment go into my checking account, but has been withdrawn from my customers account?

Why didn't a payment get deposited into my checking account, but was withdrawn from my customers.  I ran card through manually, and both times it had shown declined.  When my customer checked her account, it was shown that she had been charged twice, but I received nothing on my end.  

881 Views
Message 1 of 2
Report
1 REPLY 1
Super Seller Alumni

If the card was declined and you were not able to complete the sale with the card then it will not be charged.  However, everytime you try a card it can post as a pending sale on the customers bank statement.  In a day or two the bank will remove the transaction from the customers account.

869 Views
Message 2 of 2
Report