@Quaillodgelakea - Welcome, and sorry to hear about the issue! I think that @VanKalkerFarms might be onto something. 

What browser are you using? I find that Google Chrome works pretty well (and it's a free download).

I downloaded a picture for my Receipts and entered all my new info on the Public Profile..... And it will not 

save the info or pictures , no matter how many times I re-do it?????

Sorry to hear that, @jmarie. Are your trying to update from the app or your Dashboard online? If online, have you tried another browser, as Sean suggested? 

Let us know and we'll go from there. Thanks!

Hmm, I'm not sure, @Master_Dickens. When I test this with my account I'm able to add and save various images without an error (also using Chrome.) The next thing I would suggest is clearing your cache/browsing data to see if that resolves it. Otherwise, give our support team a call so they can try to upload the images with you. Thanks for the heads up!

@oecheverri - First, have you tried again today? We did have a brief issue yesterday that could have affected this functionality. If so, and you're still having issues - have you tried uploading a different image as a test? What is the format of your image? 

Hi @Auri. I just went through the steps of uploading a picture on one of my demo accounts through my iPhone and I wasn't having any trouble. Are you getting an error message or is it just not saving?

It appears to be an image size issue.
The mobile app can only upload to the POS items field which is a smaller resolution whereas the website app allows you to access the online items and then you can upload larger images.