I need one...

@caro I have sent an adhensive kit to you. You should see it within 5-7 days. 

Please let me know if you need anything else. 

Hi, I received a drill bit when I asked for the counter top mount? Is there anyway someone can send me one? 

Chase

@Arctic Thanks for reaching out. It appears there was a mistake from our Support team and they sent the drill bit by mistake. They have scheduled to ship the adhevsive mount, but there is a slight delay. You should see it soon. 

Is there a place we can go to order new adhesive mounts? I'm getting ready to move 4 stands while we change our countertops at different locations and will need new ones. Not sure the best way to go about finding them. Thanks!

@OCPL - If you can reach out directly, a support can ship these out to you after confirming your address. 👍

Hey I need an adhesive!

Hey @CTA, go ahead and reach out to our support team, and we'll get one out to you. 👍

I also need an adhesive surface mount for ours. Where can we get it?

Let our Support team know you'd like one @filcuisine!

They'll need to confirm your shipping address before sending you a new one. ✌️

how do i get one? i need 2

Hey @pokepokechi - Reach out to our CS team directly and they'll be able to advise on any next steps. 👍

Can you send us another adhesive kit? We cannot get the stand off the desk to move it closer. 

Thank you 

Hey @Activelifechiro! If you reach out to our CS team, they can get you all set up with that. 👍

@Howard I have tried to contact someone concerning the need for a new adhesive mount. They have tried to sell me the usb kit which is not what I need. I have also tried to use the chat option. This just keeps rerouting me to other square products. All I need is an adhesive mount for a square stand. Is there any way you can help me get this item. I will pay for it. I just can't find it anywhere and square customer service has not been helpful.

Hey there @jameelt  👋 Happy New Year !!! 

Really sorry our Support Team wasn't able to sort this our for you. I'll get a case started for you so they can send the correct adhesive kit for your Square Stand. Be on the lookout for an email from them. 

Hello,

I need a POS square stand adhesive replacement. 

Hey @LAE . I had the same problem. I called to get help. Call square and give them this information. The SKU will make it very easy for them to locate. 

Hey @LAE!

@jameelt is correct. Please reach out to our Support Team and they'll be able to assist you with this after verifying some information.