Hey @Mandylynnalb18 - Since you don't have the 16 digit number of the eGift Card, you would need to clear it within your Dashboard using the steps below.

1. Sign in to the Sales section of your online Square Dashboard > Transactions.
2. Search for the eGift Card sale by:
   • Filtering the transaction search by item > enter eGift Card.
   • Searching the receipt number from the eGift Card’s purchase.
   • Searching using the last 4 digits of the eGift Card.
3. Once you’ve located the transaction, select it and click the blue eGift Card number in the transaction details.
4. Click Clear Balance.
5. To confirm this request, enter the current eGift Card’s remaining balance.
6. Click Clear.

Hope that helps!