@Ron - Thanks for your help with this one! 🙌

@amitramani - Feel free to let us know if you have any follow up quesitons! Also, would you mind marking Ron's comment as "Best Answer"? That'll help the rest of the community find this post if they have the same question. 

Is there a way to check the balance of a gift card for a customer?

@TAGS882 - Yes, you can check the balance either by typing in the gift card number or swiping the card.

From the Register screen of the app, navigate to the Gift Card Screen (It is the small icon at the center of the screen up top). You will see Gift Cards listed here. Click on "Check Balance". 

I'm using Square online, and I'm using the App on an Android device. Neither shows me an option to "Load" my physical cards. [Cancel question, I was able to load cards using the app... 1. "Make a sale", 2. choose a "Gift Card", 3. remit payment. Loaded.]

Hey @convurg — thanks for checking in. Glad you were able to get it sorted out and I appreciate you taking the time to circle back with what worked. Please don't hesitate to let us know if anything else comes up! 💯

Ok, so I have a box of plastic gift cards that I ordered from eCards, following these instructions.   Now what do I do???    Thanks

Hello @cdaddy74! 

Have you tried the link @Ron shared? It has the steps on how to load a gift card with a balance! 

Support Center Article: Use Your Square Gift Cards

We have ordered and received our plastic gift cards from ecardsystems, but I am still confused as to how to load/sell them. I have followed the suggested link. Step one says to go to "library" from the checkout screen, but there is no library option on our checkout screen. I tried "items," but gift cards do not show up as an item. I have already set up the pre-set amounts and settings, so I am really at a loss as to how to proceed. 

I am having the same issue. Would you be able to offer some insight? I feel like I'm missing something...

Yes! On the checkout screen in the top right corner there is an ellipsis (...), click on that and a list of options will appear, including "Sell or Check Gift Card." Pretty easy once you find this. I have no idea why that is not in any of the online guides. Maybe it is a difference in software; we are using Retail Plus...? 

Thank you for this.  I spent way too much time looking for this answer which is so simple!