I recently discovered that the checkout isn’t working properly on mobile and it’s costing me a lot in missed sales. 78% of my customers find my site through their mobile devices so i decided to try to make a purchase on my site using my phone to see if there was a problem affecting my sales. There is indeed a huge problem. When you type in the credit card numbers the system transposes the numbers so they are out of order. The order cannot be completed because the credit card number is wrong. I’m sure I’ve lost many customers because of this issue. I contacted weebly right away and the rep was very nice and she was able to replicate the problem on their end, however weebly could not fix the problem right away. The issue was sent to a senior support team for further investigation.
I was told that I was the only person who had called regarding this issue, but it seems unlikely that I’m the only weebly customer experiencing this problem. Is anyone else having this issue? Check your mobile checkout function, I think other merchants may not be aware that they are losing sales in this way.
