Solved: Re: Why is my printer printing two receipts for ea...

lulu90803 · ‎08-30-2018

When I check a client out my printer is printing 2 receipts after the sale. I don't see how to change this on the Square Platform under 'Settings'? Any advise would be appreicated. Thank you.

Chad · ‎09-04-2018

Hey @lulu90803, I tried re-produce it on my end, but I couldn't get it to print twice.

I recommend giving our Customer Success Team a call if you're still getting double prints. If it's a glitch in the app they will be able to have our Engineering Team look at it.

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VanKalkerFarms · ‎08-30-2018

if you have customer signs on printed receipt checked then it will print 2 copies. or I believe if you have tipping turned on, but I don't use that feature.

Bob Van Kalker
My Van Kalker Farms Garden Center website
My Rise'n Roll Bakery Schererville Indiana Facebook Page
My Rise'n Roll Bakery Cedar Lake Facebook Page

lulu90803 · ‎08-30-2018

Nope, my customer signs on the screen never on the receipts. Thank you though.

Chad · ‎08-31-2018

Hello @lulu90803 this is super weird.

Are both receipts exact duplicates? Also have you checked to see if order tickets or order stubs are enabled under your printing options?

lulu90803 · ‎08-31-2018

Hi Chad,

One receipt has my store image on it and the other doesn't but other then the imge they are exact duplicates.

The order tickets & order stubs are not enabled under the printing options.

beergoddess · ‎09-01-2018

Square has started printing duplicate receipts with credit cards and single receipts with cash transactions. How do I stop this.

Chad · ‎09-01-2018

Hello @beergoddess.

Is one printed with your business logo and one without? Sort of like @lulu90803?

Chad · ‎09-04-2018

Hey @lulu90803, I tried re-produce it on my end, but I couldn't get it to print twice.

I recommend giving our Customer Success Team a call if you're still getting double prints. If it's a glitch in the app they will be able to have our Engineering Team look at it.

kgranthambbb · ‎04-09-2022

Did this ever get resolved for you? And if so, how?

Candlestore · ‎04-10-2022

@kgranthambbb ;

I have my Star Receipt printer connected to my Ipad Stand as BOTH USB and Network and have the printer set to Manually print a receipt and I only get 1 Receipt. I have my printer hooked up this way so if I loose internet and connect my Ipad to my Hotspot I can still print a receipt through USB.

I also have the Receipt printer to print Manually not automatically. Maybe if you have it set to print automatically it goes to print one and prints one you press to print one (manually).

Keith
Owner
Pocono Candle

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Why is my printer printing two receipts for each sale?