I have 6 locations with you guys. I'm a local coffee shops and my average transaction is less than $10 majority of the time people only spend $2-$5 this pricing point not only hurt me but increase my fees to 40%+. I'm done with being loyal to you guys. This is insane and pure robbery!

Another small business with small tickets.

This really really hurts!

Just to complete the picture here, any business with an average ticket of $66 (=0.1/0.15%) or less is getting screwed by this change. Our average ticket is about $10, so we get royally screwed. Our fees for selling a cup of coffee is going from 5 cents to 15 cents. Trying to make a living just got harder.

While businesses with an average ticket of more than $66 are going to see lower fees and save money. Thanks.

This structure lets the rich get richer and the little guy/gal pays for it. It penalizes business with many small transactions, which in the square users community, are the smallest businesses.

Why not set a different rate based on size of ticket or monthly revenue caps?

Should we all look for alternatives now?

This is crazy! This is a 46% increase in our Fees per month. Going to be looking for other options immediately!  VERY disappointing square. We were recommending your system to our entire Franchise network, but will be reconsidering. 

Why isn’t this scalable to the size of the business or by how many transactions a business might have? While clearly larger businesses with less transactions won’t notice anything, my small coffee business that has multiple transactions a day will. This dramatically impacts our overall bottom line, not to mention the hundreds of dollars in fees we are already paying for transactions, loyalty, employee management, marketing, payroll, etc. Please consider how small businesses with a large amount of SMALL transactions are impacted. It’s going to be extremely impactful to the point of having to look for another system (which is unfortunate in itself, because we love Square overall).

If this change occurs, I'll also be taking my business elsewhere. This is an effective increase from 2.75% to 3.6% based upon my average transaction amount. This is unacceptable and with the amount of POS & merchant processing companies, I don't perceive any issues finding a cheaper alternative.

As much as we all hate price increases, I do understand. As a small business owner, I hate raising my prices, but I need to do it to stay in business as our expenses increase. I get that Square as a huge company with even more expenses and moving parts needs to do it too. 

I may have to raise my prices a little bit to compensate for the difference, just as I do when my other expenses increase, but it's worth it for all of the benefits that Square offers my business over other companies. And hopefully I'll qualify for a Custom Rate soon and end up saving money even over the old rate.

I received your notice of fee changes today: Wednesday, September 25, 2019. The email tries to play off the change as inconsequential and somewhat flippantly states that my fee increase will be just $6.52 per month. What you don’t take into account is: that equates to a 7-19% increase in charges for me over the last year, or an average of a 14% increase!

The reason that I chose Square in the first place was precisely because there was no ten- or fifteen-cent charge per transaction. The 2.75% base rate is easy to understand and is helpful to a company whose average product sells for $4.00. Flat charges per transaction make selling products that are $2.75-6.00 nearly impossible unless we put up those stupid (and frankly, illegal) signs that read “No charges under $5” – or in this case, “No charges under $64”! The fees per transaction with your new system don’t equal out until my transaction total is over $60!!

If you truly need to raise the pricing, a much better system would be to raise your transaction rate to 2.8% - then your change would affect all companies equally, and not create such an inordinate price increase for smaller businesses or businesses with smaller fees. Your decision is inequitable and discriminates against the small businesses that chose your product specifically because it doesn’t have a per transaction fee.

I am incredibly disappointed with your decision to make this change.

Forget being innovative or the champion of small business – now you’re just like every other credit card processing company. What a terrible way for you to treat the thousands of small businesses that put their trust and dollars in your system.

With much dissatisfaction,

Mackenzie Jeans

This is ridiculous! We just changed over to Square a couple months ago because a percentage only fee was great for small tickets. Now that we've gone through all the trouble of moving over, I find out this morning that we're going to be paying significantly more than we were told? This is unacceptable. 

can you send me a message? I would like to talk to you too.