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Hello so I have a question. Someone paid me for a shoe service then went behind my back and called their bank to process a refund. How do I cancel this refund? They are stealing from me
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Hey @Candis, sorry to hear your customer initiated a chargeback!
When a payment dispute is initiated the customers bank will contact Square and then we will reach out to you. You should have an email from our Disputes Team in your inbox. Make sure to fill this information out!
We have a great Support Center article on Resolving Payment Disputes. I recommend giving it a read when you have the chance.
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Chad how do I contact someone because I have proof for this transaction
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Hey @Candis, check out this thread for finding your Customer Code & Our Phone Number.
Currently we only provide phone support Monday - Friday 6:00am to 6:00pm PST.
Let me know if you have any other questions! ๐
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Hey Chad will you please email me @tatyanaf79@gmail.com
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