I just emailed support. Looks like they closed an hour ago. Why did we wait till 11 hours before migration to square? Thats at the end.
The base problem is that data is not syncing correctly from the appointments app to the pos app. In some cases.
Just uninstalled and reinstalled both the POS and Appointments applications using the user (user1) which is an admin in the square web interface.
In the appointments app- I can click an appointment in the past and hit "Checkout," a blue bar type button.
The appointment app correctly closes. It brings up a restaurant menu looking interface. The Name of the client is at the top of the screen, Charge 0.00. Below is a list that says all items available although not the service that was in the appointment. No data has synced from the appointments app to this register looking screen to help the transaction along.
The list of items/services is wrong, there are services but they say variable price, all services are entered as fixed price in the appointment app. Right now, on the POS app we can see 6 services (of the 37 you can see in the web interface or appointment app) at the top of the list. Balayage 2 hours variable price, bang trim 15 min variable price for example.
Now if we go to the appointments app, or the web interface for appointments using a windows computer we can make a change. If I pick an existing service and change the name of the service so that it has an extra space in the middle and hit save... and now it appears on the ipad pos app. But wait there's more... it is variable price, not the fixed price I have entered. So any change will somehow trigger an update of certain fields- show service on ipad, show (broken) price, show time etc.
If I create a new service, it will show up on the POS app but list variable price. I just built it, it is fixed at $175. So, the name and time of the service are correct, the price is not. I do not know what other variables are not syncing.
ipad is latest, apps are latest, all uninstalled reinstalled with the same username/pass etc.
Anyone have any ideas? I'd love to get this fixed in the next 12 hours before checkout on the first client tomorrow.
ps- reason for the late switch, we started with Meevo a month or so ago. Meevo loves firefox. Meevo is written in silverlight. Last week Firefox announced end of support for NPAPI langauges on March 7th. So a few days ago we began migrating to square appointments. We can survive with paper till this gets fixed but its going to suck.
