Hi there. 

That does sound a bit strange. Have you encountered this when you visit your Online Store yourself? Most of these issues are related to the web browser version they're using or they're using a web browser that hasn't been updated in some time. 

Might this be the case? 

Yes, I have experienced it. Seems to only be a problem on Android. Really makes it unusable.

@josjava to clarify, this issue only occurs when you're visiting your Online Store through a web browser on an Android Device? Have you tried downloading a different web browser like Google Chrome? 

Safari on iPad loads quickly.

Chrome on PC or Android is very slow to load.

Hey @Seyb, thanks for flagging this. I went to check for any known issues or other trends related to Online Store upload performance but everything appears to be on the up-and-up.

If you haven't already, please give these browser troubleshooting tips a go. If anything in particular helps (or doesn't) — please reply with your browser version, operating system, and device you're using. With that information, I'll be sure to surface your post to the proper team.

My browser settings are not the point

google notified me of the slow upload times. I do google ads for my online store, slow speeds increase bounce rates.  Which isn't helpful to online sales.

Ah, got it. Sorry for the confusion — I misread your post. Any chance you can contact our Support Team directly with your Online Store URL and include the notification from Google? They'll be able to have a closer look behind the scenes. Hope this helps — let us know if anything else comes up!

Hello @jai, I'm sorry for the frustration this is causing. If you haven't already please call our CS team with more information about which browsers/devices the Online Store is slow to load. With a bit more detail they can take a closer look.

Sorry to hear about the trouble @TommyTwix! While we're not able to look into your account further via this public forum, our support team can look into this further with you. Please reach out here when you get a chance. 

PS. I noticed it's your first post, welcome to our community 👋 🙂

Can I second this? Square online is preposterously slow for an e-commerce solution, like , I get it's a free website for Square customers but come on, square is taking a processing commission on these sales too, it's in THEIR interest to promote easy/fast sales of items through their website presence!