While I agree that any things that are "simple" take a long time, this isn't a mom-and-pop company where you can just do whatever you want at a moment's notice.  There are thousands of employees and millions of users and what may appear to be a "small/simple" change can mean recoding 25% of the app or getting 4 different teams together to figure out how the database part will be affected and the UI team and the support team and the many different apps etc.  Yes, I too have feature requests that have been out there for years, but there are also thousands of other requests out there too and at some point, things get on a priority list.

The great thing I see though is that there have been lots of new features and options being added in the last year showing they have a lot of work going into adding features and improvements.