How do I delete duplicate account?

ArtistsAlliance · ‎08-03-2018

The title of this thread has been updated from: "How do I convince Square my account was a duplicate?"

I accidentally created a duplicate account for our organization under a different email. When I realized we already had an account, I deleted the duplicate account. Now Square keeps sending me emails asking "Why haven't you activated your account?" and I can't seem to get the emails to stop - there is no "unsubscribe" button for this type of email - only for marketing emails. I think this one comes under "communications about your account." (which - ahem - was deleted).

Chad · ‎08-03-2018

Hello @ArtistAlliance, our Customer Success Team can help with this.

I recommend emailing them using the email address you used to setup the duplicate account. If you email using the email address on your original account they won't be able to help.