Invoices going to Trash Box

ccoeAAT · ‎10-17-2018

I have one customer that I've invoiced twice and my invoices go directly into her Trash folder. What causes this? I've also had this happen with other customers as well. Is there some setting I can tell them to change on their e-mail filters that might help?

puka · ‎10-19-2018

Hey @ccoeAAT - This is most likely due to their email filters like you suggested. I recommend having them whitelist invoicing@messaging.squareup.com and it should keep their email providers from sending it to their spam/trash folders.

Hope that helps!

Puka - She/They
Seller Community UX Designer

ccoeAAT · ‎10-20-2018

Thank you so much! This is good information.