Re: NEW Square Chip Card Reader not working proper...

STBATreasurer · ‎01-09-2019

Tom, we had exactly the same problem - had a Card & Chip reader which worked well until sometime last year when a Square update caused it toi no longer read cards either chip or swipe.

We have a Samsung Galaxy Tab A 7.0 which is on the compatibility chart with the latest updates of Android & Square. The Contactless reader is also compatible yet has never worked.

If we can't solve this problem we shall cancel Square & move to another platform.

Seamus · ‎01-13-2019

Hey @STBATreasurer,

Thanks for getting in touch and sorry to hear you're having trouble connecting your reader.

For the Contactless + Chip reader, you could try the following:

1) Hold down the button until the lights completely STOP flashing red. This performs a hard reset on the reader.
2) Once you've reset the reader, try connecting the reader again (via the Square POS app and NOT your device Bluetooth settings) then running a $1 test transaction on your own card as per the instructions here.

If you're still not having any luck, in order to properly look into your operating environment and troubleshoot accordingly, I recommend getting in touch with our support team on 1800 760 137. They'll be able to walk you through the process, identify any issues and advise on the correct solution. Lines are open Mon-Fri 9am-5pm, Melbourne time.

Seamus
Square, Australia
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Re: NEW Square Chip Card Reader not working properly