Where do I go to change pick up hours?

MJK2 · ‎05-28-2020

When a customer orders and pays they receive a confirmation with the wrong pick up time! Where do I go to change it???? The correct time is on the onlineline store site

isabelle · ‎05-29-2020

Hi @MJK2-

Thanks for posting in the Seller Community!

Please do to Square Dashboard > Online Store > Settings > Pickup & Delivery, and then select Advanced Settings:

Then select order prep time, and you can adjust the time frame there would should make the adjustment you're looking for:

I hope this helps! Let me know otherwise.

️ Isabelle | she/her
Seller Community & Super Seller Program Manager | Square, Inc.
Learn about the Super Seller program!

MJK2 · ‎05-29-2020

When I go to advanced settings, it does NOT show days and hours,. Why is this?

sayra · ‎05-31-2020

Hey @MJK2.

As mentioned by Isabelle, are you making these changes in your Square Online Store Editor? Can you please tell me what options you see?

Sayra
Community Moderator, Square // Moderadora de la Comunidad, Square
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MJK2 · ‎05-31-2020

I go to online store.

Edit

under Orders - pickup and delivery

ADVANCED SETTINGS (pickup orders0

My options are Large Order Settings, Order Tipping and Default Item Fulfillment (checked pickup and delivery)

that’s it.

no way to change pickup hours, yet what the customer is told upon ordering is different hours than what is written on the online store page.

What should I do?

annegorton · ‎07-30-2020

How do I change the online pickup hours to be different than my business hours. I am open 11am to 9 pm but can only take to go from 11 am to 6 pm

JustinC · ‎07-31-2020

Check out this thread I moved you to. @annegorton

Justin
Community Moderator, Square
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vink · ‎08-25-2020

I am a screenprinter and have made online categories for different teams and clubs. They have a deadline to order cloth and then I print all the items at once. I want to use a specific date for pickup instead an amount of time.

JustinC · ‎08-26-2020

Hey @vink - you can set your available pick up hours for one day. You'll need to select a time frame for that day though.

Square Online > Settings > Pickup & Delivery. Edit your location then scroll down to Pickup hours. Un-check all days that are not available for pickup.

Justin
Community Moderator, Square
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