While I have my customer been charged twice?

Aimhi · ‎11-07-2017

I made one transaction. The customer has show me his statement has duplicate charges. I only have one deposit into my account.

RHatch · ‎11-07-2017

If this was the same day or a couple days from the purchase it is probably a pre-approval charge. These will go away as they are just a pending transaction. If it has been some time since the transaction you will need to contact support.

EJ_ · ‎11-09-2017

Hi @Aimhi

Sorry if this alarmed you.

If you only have one transaction appearing on your Square account activity, that indicates that your customer was only charged once.

As @RHatch mentioned, your customer is probably viewing a pending charge that will fall off of their account in a few business days. This process is controlled by your customers bank.