I am having the exact same problem. I have a number of transactions that were taken in offline mode and now that I am conncected to wifi it still says there are offline payments that need to process. 

Is there a solution to this problem?

Hi @thereyouglow & @Jennanigans68 - You can find out more information about Offline Payments here: https://squareup.com/help/us/en/article/5095

The article says, "Offline payments will appear as pending from your in-app payment history while your device is offline. When you’ve regained Internet connectivity, payments will show as completed and will be visible from your online Square Dashboard. Customers’ digital receipts and your payment notification emails will also be sent when the app is back online. Remember – you’ll have 72 hours to upload your offline payments."

Did you see your payments as pending in your in-app payment history while it was offline? 

Did you get this resolved successfully? The exact same thing happened to us today - lost about 40+ food orders @ $11.00 each - as they showed up as pending and then disappeared. Also, we did not delete the app, got online, waited for processing, and they went poof! The fact that they repeatedly say not to reinstall the app gives me (false?) hope that somewhere in the app (???) there's a place they "reside". Were you able to get your situation resolved satisfactorily?

Hi there, @bilyams - thanks for reaching out here!

Due to the time-sensitive nature of Offline Payments, if you have already tried the troubleshooting steps listed in this thread, we recommend reaching out to our Support Team immediately for further help.

We will keep an eye out for your contact!

Hey @missdoolittles!

Thanks so much for reaching out. 

Troubleshooting with offline mode payments can be very tricky. Please, whatever you do, do not delete and reinstall the app while you have payments pending in offline mode.

When did you take these payments? I'm asking as there is a 72 hour upload timeframe. 

Does the device you took payments on also have access to data or just wifi? Do you have the ability to connect to a hotspot or different wifi network so the payments can upload? 

Let me know, and otherwise, please give our Support Team a call right away, as this is very time sensitive. 

Thank you Isabelle, The device does not have Data. Apparently throughout the week the connection would occasionally get lost ( my receptionist is new and did not pick up on this) I did not pick up on it either because payments were going through daily but when it was reconnecting the offline payments were not being resolved. Some of these payments have expired. I brought the device home and connected it to my home wifi and the payments still did not resolve. Clearly week took the majority of our payments online but for some reason none of the offline payments will resolve. 

Did you happen to call our Support Team this week @missdoolittles? 

Hi, just came back from a festival and 3K of my offline payments is gone... Please help!

Hi @Adrianna13 - Welcome to The Seller Community, it's always nice to see a new face 😊

I know how challenging this must be for you.

Due to the public nature of The Seller Community we are unable to access specific account details through The Community to sort through the details of these missing transactions. For assistance with your account, Feel free to send send a message using this contact form. Our support team will be happy to assist in resolving the matter on your account. Phone support is also available Monday - Friday 6 AM - 6 PM PST. The telephone number is (855)700-6000.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨

Meaning the device would re connect and take payments these disconnects seem to be brief but have added up. I have previously thoughout my years with square had moments of disconnect but the offline payments always resolved when the device reconnected or I shut it off and turned it back on this has never happened. 

What time will they expire at @missdoolittles? 

many already expired the last of them will expire tomorrow afternoon

I created a case with our Support Team - they will outbound call to the phone number you signed up with @missdoolittles. Please stay by your phone! 

The only upside is Im in a business my clients are regular and I should be able to match the unpaid invoices which (I screen shot) to our shceduling software 

@missdoolittles please private message me the number you are best reached at and I will try to escalate this to our Support Team for an outbound call.

Otherwise, we open at 6am Pacific Time tomorrow.