x

Your new domain is not yet setup. Please allow 48 hours for the setup process to complete.

It has been almost a week now of waiting. The email or webiste are still not up and running and I keep getting this message. 

Can somebody help?

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Sorry about that, @MSCCartage. It looks like something might have gone wrong with the renewal. If you haven't yet, can you submit a ticket to our support team about it?

http://hc.weebly.com/hc/en-us/requests/new

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Hi there,

I have already extended and paid for this. Can someone please check this as I have paid for something it not working. I am not receiving any emails.

I have already submitted a ticket. No one has responded.
01/22/2017 Weebly Starter Site - 1 year Payment US$89.00 2619
01/22/2017 Google Apps for Your Domain Payment US$45.00 2619
01/18/2017 msccartage.co.nz - 2 years Payment US$67.90 2619
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Hey there! Sorry for the trouble, our team will get back to you via email ASAP with more information.

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Hi there,

Please note, the email nor the website DO NOT WORK.

How can you get in touch with me if my email does not work?

Thanks

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We'd certainly recommend submitting your ticket with a valid email for our team to get back to you with, as we wouldn't be able to go over account details over the forum in that manner. It looks like we were able to receive an update from you earlier. Just to double-check, were you able to enter a valid email into the field during the ticket submission?

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Hi there, we have sent number tickets already. There is no field to enter an email address. 

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To enter an email address, copy this URL and open it in a browser where you are not logged into a Weebly account (or preferably have never logged into one):

http://hc.weebly.com/hc/en-us/requests/new

You can also use an incognito window in Chrome.

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Hi there,

My domain expired last week and it's currently sitting at pending release.

Can I get it back by doing this?

1. Go to the following link to renew your domain immediately. It includes one-year of registration http://charge.weebly.com/expired-domain.html

Please let me know. 

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If your domain is pending delete you wouldn't be able to renew it with that link. Once it reaches "pending delete" status it isn't possible to renew or reactivate at all, and the domain will shortly become available for registration again. I'd recommend checking daily from this point onwards so you can purchase it new when it becomes available.

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I am having the same problem, it's been over 48 hours and I'm still getting the message. 

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