Endless loop on membership registration

damianf · ‎01-15-2017

Hi,

Checking to see if this issue has been fixed - "when my members are invited to join the site, the link says it has been timed out and they need to reset password, then they go into a look where it keeps asking them to reset their password , and they can't"

We are launching new content for them today and my members are still having problems.

Thanks

Damian

Adam7 · ‎01-15-2017

Sorry for the trouble, @damianf. Our engineers are looking into the cause and will have it resolved as soon as possible. Thanks for your patience!

damianf · ‎01-15-2017

Thanks Adam

damianf · ‎01-15-2017

Hi Adam,

Is this known issue across all websites (ie the platform) or just my website?

Cheers

damian

Brodie · ‎01-16-2017

, it's a platform wide issue that we're working to resolve.

damianf · ‎01-16-2017

Any updates?

This is urgent now especially as I am paying as a business account.

Adam7 · ‎01-16-2017

Not yet, though it's being worked right now so I expect that it should be resolved shortly. Thanks again for your patience!

expressu123 · ‎09-09-2021

I am having the same issue this feed is suggesting with my members. It is happening across the board with a variety of different devices and members. They are getting frustrated, as am I.

Anything I can do?

Bernadette3 · ‎09-11-2021

Hi @expressu123 This is an older thread, so the issue may not be relevant any more. It would be best to reach out to the support team directly so a rep can help you troubleshoot this.

You can reach the team by scrolling to the bottom of our Help Center and clicking the contact us button. Once you see the automated chat window try typing something like "speak with a rep" to be directed to the teams available to your account.