Hi JJ, what do you mean by connecting Square directly? I connected it through my Quickbooks and I see that it worked in Square I see the connection. 

Hi there @Conre-Courant, just jumping in here to help out!

When you say you've launched Square as an app in Quickbooks, have you set up a Quickbooks Integration via Amaka from your online Square Dashboard?

To quickly check, navigate to your online Square Dashboard and from the main menu select Settings > App Integrations. If you've integrated it correctly, you'll see Quickbooks listed here on this page.

My colleague is correct here, while we can assist with the connection steps on your Dashboard, for Quickbooks-specific questions you will need to reach out to their team.

You mentioned they've suggested it's a problem on Square's end and I'm wondering if they were able to provide any additional information here. Or perhaps is there a setting they're needing you to enable on your Square account that we can assist you with?