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metzillafied
‎03-15-2018 08:56 AM

How do I cancel my Pro account for this month and get a refund?

I paid to have my website, melissahamiltonphotography.weebly.com as a Pro site last month in February. I was not aware it would charge monthly, and on 3/15/18 it charged me again for 18. I do not need the Pro site features anymore and would like to cancel my subscription and get a refund for this month. Let me know how I can do this, because it not allowing me in the Account tab.

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Adam7
Square
‎03-15-2018 01:35 PM

Sorry about that, @metzillafied. I've canceled and refunded the pro service for you, and you should see that back in your account in a couple business days.

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jc25
‎07-25-2018 06:36 PM

In response to Adam7

Where do i go to cancel my subscription and get a refund?

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Bernadette3
Square
‎07-25-2018 07:15 PM

In response to jc25

What are you wanting to refund? As long as it is within our refund policy of 30 days we can help you out with that @jc25.

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jc25
‎07-25-2018 07:41 PM

In response to Bernadette3

I paid a website a few days ago but its not exactly what i'm looking for?

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Bernadette3
Square
‎07-25-2018 07:54 PM

In response to jc25

It looks like you used the domain credit to register your domain name. If you want to keep the domain name we can give you a partial refund (cost of hosting plan minus $19.95) or we can cancel everything and return the domain to the registrar. 

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jc25
‎07-25-2018 07:59 PM

In response to Bernadette3

I want to cancel everything

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Adam7
Square
‎07-26-2018 08:58 AM

In response to jc25

No problem. It looks like our Customer Success team was able to assist you with your refunds and cancellations.

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cosmicbeauty
‎08-11-2020 08:32 AM

In response to Adam7

I purchased a plan on weebly today and i just canceled it because it did not provide what i wanted, so i would just like a refund.

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Adam7
Square
‎08-12-2020 12:40 PM

In response to cosmicbeauty

I've taken care of voiding that charge for you, @cosmicbeauty. The charge should disappear from your pending transactions within a week or so, depending on your bank.

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Joost
‎09-09-2020 05:30 AM

In response to Adam7

I tried contacting customer service to cancel my Pro-plan and change it into a Starter plan. No news yet, and soon the site will be unpublished, which is not an option for me... How to proceed?

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Adam7
Square
‎09-10-2020 10:10 AM

In response to Joost

Thanks for your post, @Joost. 

I've removed your expired Pro service, so you should be able to upgrade the site to Starter now. If you have any trouble let me know!

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