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Images Do NOT Show Upon CSV Import

I am trying to import my etsy shop listings and the images are not there when I import the CSV.  I have deleted all but one listing here on weebly and then exported that one and imported it before importing my etsy CSV and still, no images from my etsy import so I cancelled it.  Can someone please help?  Do I need a specific plan to have the images show up on the CSV?

Thank you.

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Square

Sorry to hear you're having trouble. Could you copy and paste the URL to one of the product images from your Etsy CSV file?

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Thank you, Adam.

Here is a listing from my etsy shop:

https://www.etsy.com/listing/279485838/valentines-day-dad-keychain-valentines?ref=shop_home_feat_3

How would I copy and paste the URL to one of the product images from my Etsy CSV file?  I apologize, don't mean to be a dumb bunny here but am a bit tech challenged.

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Square

Ohh, it's ok! I wasn't very clear in my last reply. I mean to open up the .CSV file you have with a text editor, then look across a row for the URL to an image file.

Sometimes it's easier to look at them if you import a CSV file into a Google sheet, or some other type of spreadsheet program.

You can also submit a ticket to our support team and attach your CSV so they can take a look:

http://hc.weebly.com/hc/en-us/requests/new

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Thank you, Adam.  

I don't really know how to put the CSV file into another program or whatever so I opened a support ticket and attached the file there.  "Live Chat" was open but no one responded so I opened the ticket.  CA you go there to look at it?

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Square

No problem, @charcoalsmom. I'll reply to your ticket in a sec. When we figure out the solution I'll post that here for anyone else that has trouble.

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Hi Adam,

I sent in another ticket because I am having the same problem with my new etsy shop and import to SimplyYoursForever.com--the photos aren't showing up.  I don't know how to fix that.  I did go through with the import but it doesn't help if the pics aren't there.  I opened a ticket just now but didn't see a place to forward the CSV file to you  there or even here.

Thank you.

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Square

If you reply to the ticket confirmation email you can attach your CSV to your reply; that should add it to your ticket for you. Just so I understand you correctly, your CSV from Etsy doesn't contain any images? Or are you trying to import a CSV from your Weebly site to use with Etsy?

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Hi Adam,

I didn't receive an email confirmation of the ticket.  

I was trying to import my etsy shop CSV to weebly and the photos aren't on weebly.  I had 44 listings or so in my etsy shop (SimplyYoursForever.etsy.com) and made a CSV to import to weebly.  

Do you want me to start another ticket?  Maybe it didn't go through or something.

Thank you.

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Square

It looks like your email address was unsubscribed you so you weren't getting sent email notifications (I've fixed that). Your ticket got a reply about 30 minutes ago. You can see that via our Help Center here:

https://hc.weebly.com/hc/en-us/requests

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Thank you, Adam.  I did reply to the email from Susan and attached the CSV file but haven't heard back yet.  I actually didn't receive an email notification of your last reply either so hope my emails are ok now?

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Square

It looks like Susan may be checking with tech support on this. I imagine she will be following up with you by tomorrow, though. Smiley Happy

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Message 21 of 20
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Did this problem ever get resolved? I am having the same issue. I am importing items via a CSV with an "IMAGE" column that contains links to one image on the web per item. When the import shows a preview, the image column doesn't even appear on screen, and then there is no image with the item in the library. Can anyone help?

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Hi @mcdevittbass I see you have an item with an image. How did you upload this image, and what is an example url you are entering in the csv? This thread is a bit old so the information may not pertain to you. 

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@Bernadette  Thanks for replying! I have one image that I entered manually (I created a product so I could export the CSV and format properly). I have tried multiple image urls. Here are a few:

https://drive.google.com/file/d/1ZBGEzPzbIUmlGfTCFySMf2CBXdQd1WB5/view?usp=sharing

https://ibb.co/MCBSPnV

https://imgur.com/ghzRf8b

These are just test images I'm using to set this site up for someone else. When I import the CSV with a column titled IMAGE, the column doesn't even show up in the preview, and then no image is attached to the items created. I have just one image link for each item. Thanks for your help!

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Square

Are those the actual URLs you have in your CSV? I don't think those will work because they're actually web pages which are displaying the images, and not direct links to the actual image files. For example, that last one with imgur would actually be the following if you are going to link to the file:

https://i.imgur.com/ghzRf8b.jpeg

Also, some services will block direct downloading of the image so it may not work depending on where you are linking it from.

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Message 21 of 20
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Ohh that makes sense, and it worked! Thank you so much!

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Square

That's great! Let us know if you have any other questions. Smiley Happy

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I have been having troubles importing CSV files from Etsy, and have tried numerous times for an entire year. I get no meaningful support, similar to this community support which also goes nowhere. Is anyone else having tihs issue- you shouldn't have troubles considering the source of the CSV!! I am now done trying to figure out Weebly's system and leave very disappointed. 

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Square

Do you see any error messages when you try to import, @askanwilderne?

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