I can't get in to my old email box to get the verification code.  The address given you was wrong which is why I need to change it to the proper one

So what do I do?

@Dancing-bear - If you can reach out directly, a supported can work with you to update this manually. Thanks!

Hello,

I am trying to change my email address because my old email was hacked and now is disabled. I CANNOT access my old email. How do I receive an access code? Can Square text the code to me?

I have reched out many times and nobody has emailed me back. I cannot access my original email. i need help

In order to change my email address, you send a verification to my old address. But I do not have that address anymore, so I can't get the code!

So how can I get you to send me the code to my current email address?

Your "click here" for help link only send me back to where I started and is not helpful!

Hey @MSS — sorry to hear about the situation you're in with the login email. We'll need to get you in touch with a team member so that they can get this sorted out for you. Please contact our Support Team directly and provide both of your email addresses. They'll get back to you with next steps ASAP.

I have reached out several times about me not being able to get into my old email and it's been a week and no one has reached out! Also, my deposit has not yet hit my bank account I've contacted my bank and they are still good to revive money, the transaction happened 12 pm last Thursday. I NEED HELP ASAP! 

Helppppp!

I can no longer access the email associated with my account. So, I cannot use the suggested way to change my email. I went to the community board & read that some people had success by contacting customer support. I found the support phone number, called & a recording told me that I needed a customer code. So I did what was asked, but cannot get a customer code. So I'm stuck & need help asap!

Please tell me how to proceed, I need access to my account badly!

Thanks in advance,

Sheryl

I am unable to change my email address, I no longer have access to the old one.

When trying to generate a support code it tells me 

No Cash account with that email address

It's the same email address I sude to log into my square account.  Please help!

@brianbr - Happy to help advise. Since you no longer have access to this email address but you're still able to log in to your account, we'll just need to have you give us a call. We'll confirm some security details, and then manually help you update this information. If you're not sure how to reach us over the phone, just check out this thread. Hope this helps! 

What is that freaking phone number, I have the same problem and it is frustrated because you don't privide any solution

Hey @RosesAmerica, check out Toms answer on the first page. Our phone number is 1-855-700-6000, but you will need your customer code from the contact support link Tom posted. 

My e-mail for square is closed,.  I cannot get code you send me.   New e-mail is [Removed Personal Information].

Hi @doloreshestad, sorry to hear about the trouble! While we won't be able to assist with your account settings here in the Community, I see that a Support team member followed up with you via email yesterday. Check your inbox for "Message from Square Support" and follow up there when you can!

Tom, your answer does not work. You will still have the same old email on your account. There is no way to change it. My problem is that I have to keep logging in just to see the customers full order. It's annoying.

Hi @deborahahall — Welcome to the Seller Community, and I'm happy to point you in the right direction. It looks like another seller had the same question for Tom in another thread, and received an answer. Check out that thread! 🙂