I have tried to import my customer list, and i followed the template given. The problem is I have tried to upload it 3 times and I get an error saying We're sorry but something went wrong. How do I fix this?

@SakuraBG Whenever an error message comes up when trying to import data, it's hard to pinpoint exactly what might be happening. The first thing I would try would be to clear the cache of your web browser, as well as making sure your web browser is up to date. 

If this doesn't help at all, we might need to walk through it with you. 

I am migrating from Shopify to Square this week.

What is the best way to export all of my customer data?

Right now I can see my best customers, the dates of their visits and the amount they have spent to date. Is this possible to transfer to Square?

Hi @808Sweetshack 👋 Thanks for reaching out to us here on the Seller Community!

I've gone ahead and merged your post into an existing thread of Sellers who were also looking for information regarding Importing customers to Square. Take a look at this Best Answer from EJ - it will walk you through what you need to know.

What cvs option do i use there are 3 choices and i get error messages after setting toggles.

Hey @Salonownerof2, 

What exactly are you trying to do? Can we please get more details to better assist you?

I'll be on the lookout for your reply. 

Hi, I'm having a tough time importing my cvs file. I downloaded the template and filled it out and when I went to upload it as a csv file, I keep getting issues. like too many fields. help.

can someone format it and upload to my account for me? i've spent way too long on this.

I'm sorry to hear you're having trouble importing your file, @syl77. While we can't format this form you via this forum, our support team would be able to take a closer look at this with you. Reach out via email here so we can dig a bit deeper.

PS. I noticed it's your first post, welcome to our community 👋 

@SkiandsportShak This thread should provide some information that can help. 

You might need edit your contacts from Gmail into the .csv file template from the Customer Directory in Square. As long as the information you enter fits the template, you can definitely upload this information into your Customer Directory. 

This is happening to me too. I copied and pasted the field info into the import template from square and I'm still having issues. I need to get this done by tomorrow at the latest as I'm cancelling my Godaddy account tomorrow. Please help!

Welcome to the Community, @Faeriegal1971 - 

Are you using the CSV type of file to get your customers over to Square? 

This will be crucial, so you don't get those error messages. 

I will keep an eye out for your reply👀. 

did you ever figure out a solution? its happening to me right now and customer service can't figure it out

Has anyone figured out a solution to the "Wrong number of fields" error? I'm uploading a .csv customer list. I have the same exact fields the Import Template shows and in the same order. Is it possible that the list is capped at a certain amount? My list has almost 5k customers.

Hey there @RoniM 

With Import file-related inquiries it is best if you reach out to our direct support team. They can take a closer look at the file and point you in the right direction.

Hey @bammy320 - Welcome to the Community!

Great question. If you have your customer info saved as a CSV file, it's definitely possible to transfer it over into Square. I've merged your post with this thread which details the steps on how to import it into your Square Customer Directory. Check out EJ's answer above and let us know if you have any further questions!

I'm sorry for the frustration this is causing @Yournycdriver1! 

It's important to note that you must import the template as CSV file. Other file formats like .XLS are not supported. I've also added your post to this thread which has some more troubleshooting tips.

If you're still seeing the same error please call our CS team when you get a chance so they can take a closer look.