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Bought Reader at Walmart. Square won't let me redeem to get my 10$ back

I got my reader at Walmart for $10. I figured it would be quicker than waiting in the mail and read you can redeem 10$ back into your account. I have set up my account and it says my bank account is verified. It has only been about an hour though. But each time I go to Square.com/redeem and key in the link it tells me I'm not authorized to do that. Do you have to wait a bit before your account gets fully verified to get the 10$ back? I'm not sure what I'm doing wrong. 

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Alumni

Hey @jvenus - sorry to hear about this. Our Support Team can help you with this. Head to our contact page. Sign in, click Other, and click "I don't see my issue" so you can send us an email or call us.

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Thank you. Will send an email! 🙂 

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I'm having same issue.... ill follow the contact us page.

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Alumni

Thanks for letting us know, @ScandiaAuto - reach out to the support team so we can help out. 🙂 

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