Card Reader Failed

RebeccaTCSSC · ‎03-09-2019

Trying to connect to a new card reader. The square ios paired however when you look on the app under Settings/Card Readers/My Readers the status is "Failed". If you click on more info it askes you to reconnect but this does not woprk. The actual square has no lights on, if you press the button all the green lights come on for a couple of seconds then all turn off. Is there usually one green light on??

Have deleted the app and reinstalled / turned phone off etc

Have forgotten the device, have reset the device (Red Dots)

Tried the app on a different device

Still getting the same issue, could the reader be faulty??

Seamus · ‎03-10-2019

Hey @RebeccaTCSSC,

Thanks for reaching out and sorry to hear you're having trouble connecting your Square reader.

The issue you're describing actually sounds like perhaps the account has not yet been verified to take card payments. This may be the case if you've signed up as club, association of NFP - check here for more on this.

It's also possible that card processing was not activated if you were unable to complete an ID verification as the account holder - read more on this here.

While we're not able to look into your account via our Seller Community, if you need further help with this please give our team a call on 1800 760 137. Lines are open Mon-Fri, 9am-5pm Melbourne time.

Seamus
Square, Australia
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