Solved: Issue with weebly promote

SL11 · ‎02-26-2018

I am very frustrated with weebly promote. I upgraded my website so I could have newsletters and updates. I was sent a suspension letter of service after 1 month of use. I have tried to email and call weebly no success. Very frustrated and right now unstatisified customer. Any help or suggestions is great but I believe this is on their end to fix.

Thank you

SL11 · ‎02-26-2018

Under my performance plan I have 5 email campaigns per month. I only sent 4 and still should have 1 left. Please fix this issue. I refuse to pay anymore as I have paid for the year.

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Adam7 · ‎02-26-2018

It looks like you turned off auto-renew for the service, so after a month the service expired normally instead of renewing. If you'd like to continue using it, you can upgrade to the same level of Promote by going to promote.weebly.com and upgrading again.

SL11 · ‎02-26-2018

Under my performance plan I have 5 email campaigns per month. I only sent 4 and still should have 1 left. Please fix this issue. I refuse to pay anymore as I have paid for the year.

Adam7 · ‎02-27-2018

It looks like our support team was able to help you with this, @SL1.

SL11 · ‎02-27-2018

Yes all fixed for now. Happy now with the resolved issue

Adam7 · ‎02-27-2018

That's great!