x

Results from Email sent not reporting Summary Open & Click Rates

Sent an email out yesterday and the summary results for Clicks and Open rates are not showing.

Tags (3)
9,161 Views
Message 1 of 6
Report
5 REPLIES 5
Square

Hey @PattyV!

It's possible that no one has opened or clicked through, although I'm surprised that you didn't get some:

https://hc.weebly.com/hc/en-us/articles/216693618-Understanding-Your-Open-Rate

https://hc.weebly.com/hc/en-us/articles/217259667-Understanding-Your-Click-Rate

Can you submit a ticket to our support team so they can take a closer look?

http://hc.weebly.com/hc/en-us/requests/new

9,151 Views
Message 2 of 6
Report

I am having the same problem. I sent an email on the 16th, and nothing is being tracked however I know my readers have opened the email because they are engaging me about it. 

Can you look into this bug?

Thank you

8,452 Views
Message 3 of 6
Report

Same thing happened  again on my second email I sent out last night.  Results aren't showing up on insights.

Please fix this bug.

Patty Virginia

EmbellishMePattyV

8,450 Views
Message 4 of 6
Report
Square

Sorry for the trouble guys, our Engineering team is investigating. Thanks for your patience!

8,443 Views
Message 5 of 6
Report

I wasn't the only person who had this problem. Looks like the problem is correct.

7,504 Views
Message 6 of 6
Report