Same, ever since January 2019 I recieve appointment request via square text message but when 

I go on to the app and view my calander that requested appointment doesn't show up. In the past they would be on the calander with "pending" next to the name. It's frustrating because I feel like appointments are getting lost/double booked because they don't show on the app.

Hi @PSHAtelier! So you definitely should see pending appoitments on your calendar. On the Day and Week views in-app pending appointments will be in a white box (rather than a solid block color). From the List view you should see the appointment listed and the word 'Pending' on the right. Are those pending appointments showing up in your online calendar? 

It would be great if you could try these app troubleshooting steps:

1. Make sure the Appointments app is up to date, and make sure your mobile device is up to date too.
2. Sign out of the Appointments app > sign back in again.
3. Force quit the app. 
4. Delete and install the Appointments app. 

Can you reply here to let me know if this issue persists? 

@Tarastarr Have you tried checking your Settings from your online Appointments Dashboard? If you follow the steps I shared here in this thread your clients should have to request an appointment, which you can then accept or reject.

How can I make it so when someone requests an appointment I have the option to accept or deny it instead of automatically accepting it?

Hey @Stella21,

I moved your post to an existing thread that goes over appointment requests and how to set that up.

Check out Helen's Best Answer above!

Hi Ashley 

I used to get text messages telling me I had a pending appointment. I no longer get them. Even though all my settings are correct (I followed all of your advice above.) I do get them via email, but who has time to check their email all day long? 

How can I fix this problem? We are an on demand reiki service, and need to reply in a quick fashion - otherwise we lose appointments. 

Help! 

Welcome to the Community, @billyw - 

Jumping in for Ashley on this one. Are you looking to get the messages for appointments you need to approve? 

Or is this a reminder for your customers? 

I will keep an eye out for your reply👀. 

Hi -

I'm looking to get notifications on my cell phone that I have a pending appointment. Then I can accept or deny. (approve)

I used to get them. Now I don't. 

Thanks!

Thank you for confirming, @billyw. Have you made any changes to your phone number? 

Another option would be to change your settings to automatically accepting appointments, press save, then change it back to manual. This would jumpstart the text messages again.