Hey @LocomocoMan, thanks for reaching out and I'm really sorry to hear about the trouble you've encountered.

My best suggestion is to contact your card-issuing bank and file a dispute for undelivered goods/services. Once the payment is disputed, Square will be able to work with the bank directly to make sure this gets sorted out as soon as possible. If you have any other questions about this specific case, feel free to contact our Support Team directly — they'll get back to you with any other action needed.

Hope this helps get you in the right direction!