Solved: Can I specify which items print Order Ticket stubs...

Driftinggrounds · ‎07-02-2016

I have two printers set up at our coffee shop. One is our main receipt printer that does double duty as drink order printer. The second printer is our kitchen/food printer. I have it set up to ONLY print the food items ordered and a order ticket stub to be given to a customer for expo. The problem I am having is my food designated printer is printing order ticket stubs for every order from the register (drinks, food, pastries). It doesn't matter. I'm going through a lot of paper.

Drink order printer is set up to only print drink orders (no order ticket stubs) & customer receipts.

Kitchen order printer is set up to only print food orders AND order ticket stubs.

How do I just get the food order ticket stubs to print??

Thank you,

Erin

Sean · ‎07-05-2016

You're 100% correct. You can filter which items go to which printer by category.

It sounds like we might need to adjust the settings for the Square Point of Sale app. Since I can't see that from the community, it will probably best if you can give us a call directly.

When you're able to get this sorted out with one of our Supporters, it would amazing if you could let us know what the issue was. Thanks a ton! 🙏

Sean
he/him/his
Product Manager | Square, Inc.

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Sean · ‎07-05-2016

You're 100% correct. You can filter which items go to which printer by category.

It sounds like we might need to adjust the settings for the Square Point of Sale app. Since I can't see that from the community, it will probably best if you can give us a call directly.

When you're able to get this sorted out with one of our Supporters, it would amazing if you could let us know what the issue was. Thanks a ton! 🙏

Sean
he/him/his
Product Manager | Square, Inc.

Can I specify which items print Order Ticket stubs?