Can a business unsubscribe a customer?

fhf · ‎11-30-2016

How can a business unsubscribe customers from email marketing campaigns if they request us to remove them from our mailing list? We typically request them to unsubscribe themselves but there are times when customers would rather just have us take them off.

I'd truly appreciate any way to do this.

Tom · ‎12-06-2016

Hi @fhf, welcome to the seller community and thanks for flagging this.

At this time, there isn't a way to unsubscribe a customer from Square Marketing email lists on their behalf and keep their email in your Directory. If you're unable to direct your customer to unsubscribe themselves, the only workaround would be to remove their email from their customer profile completely.

I'll be sharing your experience with our Product Liaison team, who is always working to improve our services based on seller feedback.

Hope this helps make things more clear for now. Keep in touch for updates, and please let us know if anything else comes up!

️ Tom | he/him
Seller Community Manager | Square, Inc.
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