Checked the email they used and it’s accurate.. so it must be that you can’t use the same email address?

does this sound accurate @Kpay or @Tom?

Hey @JDuarte and @VanKalkerFarms! 

I just tested this and I was able to use the same email address for the sender and recipient when purchasing an eGift card.

It sounds like your customer was able to complete their order but we weren't able to deliver the email with the actual eGift card  — is that correct? If the same email address is entered your customer should receive two emails, one notifying them of the purchase and another with the eGift card itself, which they can print and give to their recipient.

Our Support team will be able to investigate what happened here in more detail if you could give us a call? They'll need the email address that your customer entered to purchase the gift card if you can have it to hand! 

Keep in mind in mind ordering an eGift card this way could lead to confusion as the eGift card can be redeemed with a 16-digit redemption code or the email address entered for the recipient. Also, customers can select 'Send on a Future Date' so the eGift card arrives as a nice surprise! 

Hmm odd! Yes, I will call in then. Thanks for confirming that you can infact use the same email. Am I not able to see the redemption code that is provided to them on my end? 

Sounds good! You won't be able to see the redemption code as the seller/business owner, but your customer will be able to see it if they entered their own email address in both sender and recipient fields. (Of course ideally the recipient of the eGift card receives the redemption code by email.)