Catalogue Manager - Event Issues

Lula1 · ‎09-01-2020

Hello,

I am unable to load my catalogue to fb or instagram shops. I see that there is an issue of:

Low Quality

These events data sources have various errors that prevent them from working correctly.

(dynamic ads, instagram shopping, and checkout)

However, I don't see any guidance for how to resolve these issues.

Please help!

Thank you

Valentina · ‎09-02-2020

I want to make sure we're on the same page here before jumping ahead, @Lula1. Where are you seeing the Low Quality error message?

Are you trying to connect your Square Online website to your Facebook - or attempting to connect your Item Library with your Instagram Business account to make posts shoppable? The two articles linked here should help you connect properly to both Instagram and Facebook.

Valentina
Community Moderator, Square
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