Client Unlinked card to avoid cancellation fee

Kaymarie · ‎04-26-2021

So i have a nail salon and square offers the option to maintain books full that a 100 percent fee is charged for no shows and 50 percent for late cancellations .
all my clients are aware of this as once they book it’s sent via email and it’s also mention somewhere in their confirmation text and email.

Today!!

i had a client who cancel last minute and she unlinked her card before i could charge the cancellation fee.

their should be an option that once they cancel and it’s passed the period square automatically charges .

this is so inconvenient for business .

Minion · ‎04-28-2021

I can agree how frustrating that is, I've had this happen a time or two and nothing upsets me more than a last minute cancel or no show.

Are these services fixed prices? If so you could add add the "require prepayment" option under payments and cancellations.

Dan
Scorpion Coating Plus,LLC
Square Super Seller
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