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@Vanessaocano Welcome to the Seller Community and Kudos on your first post! 😀 🎉

This is a great questions and I'm  sure other sellers would like to know the answer as well. We do offer Client Prepayment for Square Appointments. With this feature you can require customers to put down a deposit for an appointment.

This can protect you from no-show clients. You can also create a detailed cancelation policy so the customer understands the terms of the appointment deposit. 

If you have any other questions, feel free to reply back! 

We take thousands of reservations a year so appointments is a test however once you confirm an appointment I can not tell if the payment was valid or not!!! 

If thier card is not charged for the service at the time of booking, like an airline ticket for example then its totally worthless in our opinion unless there is a way to check on this without having to look in our biz bank acct everytime we schedule to verify ourselves. Feel free to enlighten me.

That answer is rated negative zero stars. You can do better than that! 

Hello @MetroCabSF, I'm sorry you didn't find my original answer helpful. 

If you select Require Prepayment for your Online Booking Site you will see the payment in your Square Balance, as soon as your customer books an appointment. The link in my previous reply outlines this. You can select Require Prepayment option on your Square Dashboard under the Appointments tab. Then select Settings > Payments & Cancellations. 

The customer will not be able to book an appointment if the prepayment declines. If you still need help setting this up please feel free to reach out to me. 

That is all taken care of but where do we insert our state taxes? We so no section in settings for this with the online booking?

I'm glad you were able to get that figured out @MetroCabSF! Currently adding taxes on a service is a feature request that we're tracking. Although if you're using Prepayment you could just bake the tax into the price of your service. 

If you need help with anything else please feel free to reach out! 😀

@Chad Thank you for letting us know that this is being worked on..   FYI - you can not up your pricing because then you just pay more into the state every month because the gross earnings are higher!!!!  This is not the way you do accounting not to mention the business ethics involved in this answer. Wow 

@MetroCabSF well that really depends on how you report your sales tax to the state. If you just export your transaction data directly from Square and send it, then yes you'll end up paying more.  When it comes tax's and accounting I recommend consulting a CPA. 

If you're concerned about how including the tax in the sale price looks to your customers, you can add "tax included" in parenthesis in the service name. That way the pricing is transparent. 

I know that this isn't ideal, but its something we're working on and these are just suggestions for possible workarounds. 

@Chad Yeah the idea is never to pay more taxes than needed. On invoicing and POS it configured and works great but whats the point of being able to fix price and streamline for purchase which is awesome if that feature is not optional the whole thing is not useful to any business that is required to pay monthly state taxes... So to make this complete it should be added, you have it on all the other forms of payment. 

@Chad Chad we have an account and are familar with business. We just need to be able to collect it using appointments on prepayments nothing other until then its not useful.

Okay so that is where I messed up by not selecting pre payment. So then when do I recieve a payment if i didnt select prepayment. I had a customer come in for their appointment but I still never recieved a $50 deposit for when they booked. I dont understand. Or can I go back now and change everything to prepayment and the deposits will show up? Any help will be great. Thanks

Okay so where did my deposits go because i didnt select pre payment. I have booked 6 appointments with a $50 deposit for each client that books. I never saw any of those deposits yet. 

Hello @danielaanthony! For the 6 appointments did you have your customers book with no show protection?  

Or did you create a service called deposit for your Online Booking site? 

I created a serrvice called 50 deposit. I takes the customers card info. but it never charges them. I also added the no show policy for $20. What am I doing wrong. I need the system to pre charge the $50 deposit up front to make the appointment. Thanks

@danielaanthony thanks! That gives a clear picture into what's happening. 

So the solution you're looking for is the Require Prepayment option. This will require the customer to pay the $50 dollar deposit when creating an appointment on your Online Booking site. You'll receive the funds as apart of our Next Business Day Deposit Schedule. 

What happened with your prior appointments was that a customer booked an appointments and entered their card for the no-show protection, but they weren't charged because prepayment wasn't turned on. If this isn't enabled you would take the payment in person after their appointment was complete. 

I hope this helps clear things up! If you still have questions please feel free to reach out to me. 😀

Okay and I did do that now so I am in hopes it all works out. Thanks Chad.

Im sorry, I am new to the online booking. I’ve tried to go through the thread to get an answer but I’m still confused. I need a charge to be applied to the client for booking fee to schedule an appointment. I understand we need the “prepay” option to be selected, but I need to know how I can apply just a set $50 fee that will charge them for the prepay option and not the full charge for the service. When they come in for the appointment and complete the service, I will charge them the amount of the service minus the deposit fee.

@ElisiaDannielle We have been expermenting with the appointments for our clients that are heavy volume so they can go in pick the service, put down a deposit ect... Here are the three main drawbacks in appointments and I hope these are updated soon because the feature is nice and works great outside of these three issues that need attention.

1) Be able to accept a request with an option of not charging the card the full amount, either let us accept to hold the customer and a deposit option instead of full payment. As it is now, you must charge a client full price just to accept the requested booking! Traveling customers sometimes book a month ahead, deposits are essential. 

2) Have an option to add our state sales tax, its there with invoicing or POS, why not appointments, thats defeating! 

3) Allow us to block off certain times of the day instead of the 25%, 40% options which is a start but we need to decide what times those are instead of a random 40% of the day. The 40% or 20% that gets auto blocked might be times we do not want blocked off. 

The state taxes are huge without that ability to collect state sales tax this is not an option for people in those states...HUGE FLAW!

Also actual customer service would be great, square you are big enough now and asking people for $30.00 a year to speak with someone is insane and unethical.. What is this 1999 AOL forums all over again?

I used to be able to take prepayment for an appointment while setting up an appointment on the web. There was a slide button at the bottom to take payment on the create appointment screen. Now that slide button is gone, is there a setting for that or did they remove the feature?