Email & Text campaign not sending

fotg · ‎01-14-2020

I added a Win Back text campaign but no text were sent. I went to my customer directory and it shows that I have customers under lapsed. But no text were sent. Also with the email win back campaign it only sent to a few people but I have more reachable users who did not get the email. My first time visitors campaign also did not receive a email 24 hours after they visited. Am I doing something wrong?

JustinC · ‎01-15-2020

Hey @fotg Sorry to hear you're having issues with your text campaigns. I'm not quite sure what's going on here - mind reaching out to our Marketing Team so they can comb through the back end of your account and spot the issue?

squ.re/contact

Justin
Community Moderator, Square
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christinecafe · ‎11-11-2020

Hi! If you want to do more text marketing, check out SMSDripp.com SMS Marketing for Square. Lately SMSDripp added an integration and templates just for Square!

Cheers,

Christine