Someone made an electronic payment in March, and it expired before we got to it to approve it. Now she gets a message every month that something was wrong with her order and it was cancelled. It charges her credit account and then reverses the charges. She has only submitted the payment once, but in Square, I can go back through the past three months, and it shows a transaction with her name on it and a different order number each time. How can we get this to stop?