How do I replace or delete a signature

TCF_Kelly · ‎03-25-2018

So rookie mistake. Was in a hurry and signed an X as a customer signature... The next time they tried to pay for an item it would not accept their signature... How do I remedy this?

VanKalkerFarms · ‎03-25-2018

so not exactly sure what you were saying, but Square does not keep a signature on file to compare to previous signatures on Square devices.

Bob Van Kalker
My Van Kalker Farms Garden Center website
My Rise'n Roll Bakery Schererville Indiana Facebook Page
My Rise'n Roll Bakery Cedar Lake Facebook Page

Helen · ‎03-26-2018

Hello @TCF_Kelly!

It sounds like your customer's card might have been declined when they tried to pay you that second time. Square isn't informed of the reason a card is declined but your customer can contact their bank/card issuer for more information. You can also confirm declined payments from the Transaction Status report, available on your Square Dashboard.

Also keep in mind there isn't a way to edit a transaction after it has been completed. So, in this case, if your customer wanted to put in a clearer signature you'd have to refund the payment and process it again.

️ Helen
Seller Community Manager

Did you find help in the Seller Community? Mark a Best Answer to help others.