How do you manually send “Item shipped” emails to ...

SbSTiff · ‎08-08-2020

How do you manually send “Item shipped” emails to customers? my store is not live yet but I want to be able to send them emails once their orders are shipped. Can someone help?

isabelle · ‎08-11-2020

Hey @SbSTiff-

Thanks for posting in the Seller Community.

The system will automatically send a confirmation email when you a) create the label for the order or b) mark the order as shipped. If you are manually marking an order as shipped, you can enter the tracking number before updating. Otherwise the number will automatically be included if you generate the label from your store.

Does that make sense? Let me know! 🌸

️ Isabelle | she/her
Seller Community & Super Seller Program Manager | Square, Inc.
Learn about the Super Seller program!

SbSTiff · ‎08-11-2020

Is that for when the online store is actually published live? I noticed that my options are limited when it’s not

isabelle · ‎08-11-2020

How are you processing orders currently @SbSTiff?

️ Isabelle | she/her
Seller Community & Super Seller Program Manager | Square, Inc.
Learn about the Super Seller program!

SbSTiff · ‎08-11-2020

Right now by the checkout links until I can finish up my online store

wenjie · ‎08-11-2020

I updated the shipment of orders with a tracking number but my customers received an email without tracking

isabelle · ‎08-13-2020

In my previous message, I explained the process for orders made through the Square Online Store.

Would you mind taking a screenshot of where you are entering the tracking number?

️ Isabelle | she/her
Seller Community & Super Seller Program Manager | Square, Inc.
Learn about the Super Seller program!