@teambottleshop

Thanks for this question, and welcome to the Community. The Loyalty program is near and dear to my heart, so I hope I can answer this for your specifically.

If I am understanding correctly, it sounds like you'd want the $5 reward to apply as $3 off one transactions and apply $2 towards the next.  Unfortunately, this is not something it can do, as the points are issued to a full sale.

When the reward is redeemed on a the sale, it is the full reward amount - so $5 is issued on that ticket, but if the buyer is only making a purchase of $3, they would lose $2 in rewards because they are not making a purchase of $5 or more.

You could consider changing the loyalty rewards to issue more frequently at a lower amount.  For instance, every $20 they spend they get $1 off would essentially be the same, but gives you the option to apply it more liberally.

We sometimes see a greater reward at the $100 level using tiered rewards, like an actual fully free item. This encourages your buyers to save their rewards over time, instead of using a $1 redemption on their orders.  Just some options to consider so your buyers are getting the full value of their rewards.