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IraysaG
‎02-19-2021 05:40 AM

I am uploading my logo as a PNG, still give me an error, how can I fix it?

I have saved my logo as a PNG, when I try to upload, it gives me the error message below:

 

Profile image should have content type image/jpeg, image/pjpeg, image/png, image/x-png, image/gif

 

How can I fix it?

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ModernMounters
‎10-04-2021 06:52 AM

Best Answer

Convert it to JPEG and it will work!

View Best Answer >

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ashc
Square Community Moderator
‎02-20-2021 09:42 AM

Hey @IraysaG and welcome to the Community.

 

I'll need to know more specifics before I can assist. Where are you trying to upload these files exactly? 

 

Like, what section of the Dashboard are you in?

Ashley C
Community Moderator, Square
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marieandreenai
‎02-20-2021 12:00 PM

In response to ashc

I'm unable to upload a logo in square dashboard. I keep getting this error message:

 

Profile image should have content type image/jpeg, image/pjpeg, image/png, image/x-png, image/gif

 

This is under invoice in square dashboard. 

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NSBE
‎06-10-2021 06:39 AM

In response to ashc

Same issue.  How can this be fixed?

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ashc
Square Community Moderator
‎02-20-2021 12:03 PM

What browser are you on @IraysaG?

It sounds like it could be something as simple as a browser issue. 

Ashley C
Community Moderator, Square
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Pawstries
‎03-26-2021 09:02 PM

I'm also having the same issues. Did you find a solution by any chance?

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DrOga
‎03-28-2021 07:12 PM

I also have this issue. I have changed from using Safari to Google Chrome but still getting this error message when trying to upload a 2328 x 1144 sized Profile image:

 

Profile image should have content type image/jpeg, image/pjpeg, image/png, image/x-png, image/gif

 

Please advise.

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Blklotus
‎04-05-2021 01:17 AM

I’m getting the same message. Do we have a solution?

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Blklotus
‎04-06-2021 06:15 PM

Never mind… It was not worth the drama of figuring this out. I switched to a different platform.

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IraysaG
‎04-07-2021 07:27 AM

 Hi everyone, I ended up adding a light grey background to the logo right from Square and it worked.

 

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Empresse
‎06-24-2021 02:04 PM

In response to IraysaG

How did you do this?

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Valentina
Alumni
‎06-25-2021 12:19 PM

In response to Empresse

Tagging in the person you responded to in order to see if they can pop in and let you know how they did this, @Empresse!

 

@IraysaG - any advice you can give, maybe the steps you took to get where you did?
Thanks in advance for your help!

 

If we don't hear back, please give our team a call today before 9PM ET, when phone support shuts off for the weekend.

 

P.S. Welcome to the Seller Community ✨

Valentina
Community Moderator, Square
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lunchthai
‎08-24-2021 04:08 AM

In response to Valentina

SOLVED (For me, anyway!) My pic showed as a JPG, but when you click 'save as' a range of different JPG options come up. I saved as .jpeg and it worked.

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Ali_R
‎08-28-2021 10:48 AM

This last trick solved it for me too !

Thanks

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Joe
Square Community Moderator
‎08-28-2021 01:49 PM

In response to Ali_R

Glad to hear you got this one solved, @Ali_R!

Joe
Community Moderator, Square
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ModernMounters
‎10-04-2021 06:52 AM

Best Answer

Convert it to JPEG and it will work!

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DiShaJewels
‎04-01-2022 11:09 PM

In response to ModernMounters

My image was saved as a jpg and then I converted it to jpeg and I'm still receiving the error.  I tried converting it to png, again I receive the error message.  The size of the image is 1922x1080.

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millsgreenfield
‎11-12-2021 07:19 PM

I can't get it to work converting it to .jpeg.  It is still giving me an error. Super frustrating!

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BernadetteA
Square Community Moderator
‎11-14-2021 04:59 PM

In response to millsgreenfield

Welcome to the Community, @millsgreenfield 👋

 

Do you happen to know the file size? Are you able to convert the file to a .jpeg before uploading? 

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cbdtardis
‎05-11-2023 04:59 PM

I also have the same issue. Can somone just share the background that does work? This is extremely frustrating 

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nvpromise
‎08-27-2023 11:24 AM

It should NOT be this hard to upload a background image for the POS background (On the POS screen - Location page!!! Clearly, it's a regular (and known) issue. It's 2023 and I came for help but seeing the lack of Square Team definitive answers to this question (it's the customers doing the troubleshooting). I am so disappointed and discouraged to use this!

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