Only one Delivery Driver available

TheWSSB · ‎12-17-2020

We only have ONE DELIVERY Driver available, in house. We offer delivery at 12 noon, and when people order from us, it always defaults to 12:30-12:45...

My question is, We cant be in multiple locations at once, if everyone has delivery scheduled at 12:30. Is there a setting to show that a time slot is taken? It's frustrating to try to make this self-serving, and then angry customers are calling asking why their order hasn't been delivered.

ashc · ‎12-19-2020

Heya @TheWSSB and welcome to the Community.

At the time there's not a way to show a time slot is taken. I see how that would be troublesome in your case with one driver.

I'd recommend playing with your Estimated Delivery Time in the Pickup & Delivery settings to maybe make it longer so people know there's a bigger window in which it might arrive.

Ashley C
Community Moderator, Square
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