Problem with e-gift card

KbiggsLMT · ‎01-07-2018

My customer has her emailed receipt from an e-gift card purchased but no redemption code. How do I look that up for her to apply it to her transaction?

Tom · ‎01-09-2018

Hey @KbiggsLMT, welcome to the seller community and thanks for flagging this!

Sorry to hear it. Their redemption code should show up in the email they received, just above the blue "View Your eGift Card" button. If that doesn't work, you may want to try the card on file option: Charge eGift Card on File.

If that doesn't get you where you need to be, please let our Support Team know — they'll be able to take a deeper dive. Please let me know if you have any further questions.

️ Tom | he/him
Seller Community Manager | Square, Inc.
Find step-by-step help in our Support Center

KbiggsLMT · ‎01-09-2018

My customer cannot find the email with the view my gift card button. Only the emailed receipt of purchase. Can I look up the redemption code on my end?

Tom · ‎01-10-2018

Sorry to hear it, @KbiggsLMT. I've asked a team member take a closer look into this for you. They'll be reaching out to the email address that's tied to your Square account with next steps. Please keep an eye out there and let us know if anything else comes up!

️ Tom | he/him
Seller Community Manager | Square, Inc.
Find step-by-step help in our Support Center