Recurring Invoices have no payment link in the cus...

sooner027 · ‎04-06-2017

I've created a recurring invoice and sent to the customer but the customer e-mail they received had invoice details but no link to make the payment. Is there a setting I missed or what can I do to resolve this problem?

Chad · ‎05-13-2017

Hello @sooner027!

I'm sorry this post slipped through the cracks, but I know why they didn't see the payment link.

With recurring invoices the customer will receive an email informing them that a recurring invoice series is about to begin. Then there will be a following email that will prompt the customer to enter the payment information.

From what you've described it sounds like your customer received this notification email first.

If you have any other questions regarding invoices please feel free to reply back! I will make sure to respond back as soon as possible. 😃

Recurring Invoices have no payment link in the customer e-mail