Square hardware mutes my phone speaker

SnoCoCouncil · ‎05-28-2019

Hi everyone,

Can someone help us? We were at a fundraiser the other day, and when we plugged in the Square reader, it muted the speaker of the phone. We need the speaker unmuted because we use the phone's screen reader. Is there any way to hear the phone while using the reader?

VanKalkerFarms · ‎05-28-2019

No, when the reader is plugged into the headphone jack it is acting as a microphone and speaker. If you were using the Bluetooth reader you could still use the speaker.

Bob Van Kalker
My Van Kalker Farms Garden Center website
My Rise'n Roll Bakery Schererville Indiana Facebook Page
My Rise'n Roll Bakery Cedar Lake Facebook Page

SnoCoCouncil · ‎05-30-2019

The reader doesn't have a speaker on it, does it?

SnoCoCouncil · ‎05-30-2019

If it does, how do we get it to output audio?

VanKalkerFarms · ‎05-30-2019

it doesn't have a speaker but the headphone jack is being used to transfer data via an encrypted audio link. there isn't a way to use the speaker while the square is plugged in, just as if there were headphones plugged in.

Bob Van Kalker
My Van Kalker Farms Garden Center website
My Rise'n Roll Bakery Schererville Indiana Facebook Page
My Rise'n Roll Bakery Cedar Lake Facebook Page