Variable price item won't edit or delete

TLR · ‎05-31-2016

In the Square app I have items that show as variable price, even though I entered an actual price for them. When I try to edit, they are greyed out and aren't able to be edited.
In my online account, they don't show up at all as items.
How do I edit or delete them?

Spenser · ‎06-01-2016

Hmm, strange! So long as the item you created has a price saved with it, you shouldn't be able to leave it as variably priced. We might need to look into your account with you for this one so if you haven't already, contact our Support team!

Pagani · ‎08-04-2016

I have the same issue. How can I fix it?

Thank you

cmcmillen5 · ‎09-07-2016

same issue, UHGH

rrrrreyna · ‎03-31-2017

Same issue here

rrrrreyna · ‎03-31-2017

Same here!

Sean · ‎04-03-2017

Hi @rrrrreyna, and sorry to hear about the trouble! If you can reach out directly today - we can take a closer look at this for you! Thanks.

Sean
he/him/his
Product Manager | Square, Inc.

KerriL · ‎07-25-2017

Was this issue figured out? I also have this problem

Shannajay · ‎10-30-2017

I have the same problem. How do I fix this issue?

Helen · ‎11-01-2017

@Shannajay Did @TLR's tip help resolve this? (Thanks @TLR!)

If you're still not able to edit the price of this item please contact our Support team so we can investigate!

️ Helen
Seller Community Manager

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TLR · ‎10-30-2017

I was able to fix this by deleting the app and reinstalling it. Also, I reached out to the support team and they were very helpful.