Solved: chip reader keeps saying establishing secure conne...

apestrucci · ‎12-09-2017

Hi All, Square Reader has highlighted at all times in yelloe (Establishing Secure Connection), Any suggestions on how to ammed this?

When selected - it suggests stuck on the proccess of connecting.

ashc · ‎06-05-2019

Hey @gvonweimer! Welcome to the Seller Community.

These Contactless + Chip Reader Troubleshooting Tips usually work to fix any issues you're experiencing with it.

Try these out and let me know if it works!

Ashley C
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.

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muggs1 · ‎12-11-2017

How to change receipts from email to text when the system automatically shows "EMAIL"?

muggs1 · ‎12-11-2017

Turn the volume button up as high as it will go.

katieand · ‎12-12-2017

Sorry about this state of limbo, @apestrucci! Have you tried these troubleshooting tips for the contactless and chip reader?

Let us know if these work or you need more help!

Millard · ‎10-07-2018

Trying turning airplane mode on and off again. If that doesn't work, go in to your setting/options and turn off any "audio enhancement" features like Dolby Atmos.

the-sewist · ‎11-15-2018

Thank you Millard!!!!

turning off Dolby Atmos in sound settings on my S9+ fixed it. No more establishing secure connections issue.

gvonweimer · ‎06-04-2019

Any solution for iPads?

ashc · ‎06-05-2019

Hey @gvonweimer! Welcome to the Seller Community.

These Contactless + Chip Reader Troubleshooting Tips usually work to fix any issues you're experiencing with it.

Try these out and let me know if it works!

Ashley C
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.

kclarkie · ‎08-11-2020

This Worked!!! turning on and off airplane mode. thank you!

Susanb · ‎03-27-2019

Cant get chip reader to work. Phone keeps saying establishing secure connection

Chad · ‎03-29-2019

Hello @Susanb!

Have you tried the troubleshooting tips in the article @katieand shared? Also have you tried connect the reader to a different device?

the-sewist · ‎03-29-2019

Try turning off Dolby Atmos in sound settings. It worked for me.

Aat_9934 · ‎04-29-2019

Whenever I plug in my reader it hasnt been able to establish a secure connection.. I have tried everything I have read on the website and its still not working.. so i am having to type in everyones card numbers...

kellyj · ‎05-02-2019

@Aat_9934

There are some troubleshooting tips in this thread that might help out with connecting your reader.

Sounds like it might need a firmware update so that it can connect to your device. The instructions to Force Shut Down the reader can trigger the update.

Hope that, and the other tricks listed here can this connected for you!

kellyj
Technical Program Manager: AI
Square Inc

DreXor · ‎12-09-2019

If it's one of the combo chip\mag stripe units that are headphone\lightning port connection, it may need charged.

jmclingtx · ‎03-24-2020

I fixed my issue by making sure the device (iPad) had internet connection. After some troubleshooting I was prompted with a message that said Reader Connection needs Internet to connect.

Joe · ‎03-25-2020

Thanks for sharing your experience, @jmclingtx! Glad you got this one solved. Let us know if anything comes up!

Joe
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.

chip reader keeps saying establishing secure connection