payment processed then canceled

latteandwit · ‎11-11-2019

yesterday I did a transaction and the customer signed and the payment went through to the new sale screen. then I opened the app for another payment and it said that the payment was canceled and removed any trace of the payment.

Kassi_ · ‎11-12-2019

Hi @latteandwit!

To look into the specifics of the payment I would recommend contacting our Customer Success advocates about it. Also, you can see more information on this payment under Reports --> Transaction status.

You can reach out directly to Customer Success at 1-855-700-6000. Please keep in mind, you will need a customer code to get an advocate on the phone. Here is the link to get that code: squ.re/howtocontact

Kassi
Community Moderator, Square
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